Privacy Policy

Last Updated: 21 October 2026

1. Introduction

Shining-starphil Properties Limited (“we,” “our,” or “us”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, submit an enquiry, or use our real estate services.

By using our website or communicating with us, you acknowledge that you have read this Privacy Policy. Where consent is required by law, we will seek it appropriately.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

Personal and Contact Information

• Full name

• Phone number

• Email address, where provided

• Other contact details you choose to provide

Property Enquiry Information

• Your property interest, such as buying, renting, selling, or booking an inspection

• Your preferred property type or location

• Details included in your enquiry or message

• Information relevant to a property transaction that you voluntarily provide

Technical Information

When you visit our website, certain technical information, such as your browser type, device information, IP address, and website usage data, may be processed by our website platform or other tools, depending on the services enabled.

We will only collect information that is relevant and reasonably necessary for the purposes for which it is processed.

3. How We Use Your Information

We may use your information to:

• Respond to your questions and property enquiries.

• Help you explore property purchase and rental opportunities.

• Assist property owners seeking to market or sell their properties.

• Arrange property inspections and follow up on requests.

• Communicate relevant information about properties and our services.

• Maintain records of enquiries and business transactions.

• Improve our website and customer experience.

• Meet applicable legal and regulatory obligations.

We will not use your personal information for unrelated purposes without an appropriate lawful basis.

4. Lawful Basis for Processing

We process personal information on an appropriate lawful basis under applicable data-protection law. Depending on the circumstances, this may include your consent, taking steps at your request before entering into a contract, performing a contract, complying with a legal obligation, or another lawful basis recognised by applicable law.

Where processing relies on consent, you may withdraw that consent, subject to applicable legal requirements and the consequences of withdrawal.

5. Sharing Your Information

We do not sell your personal information as a business practice.

Where necessary and lawful, we may share relevant information with:

• Property owners, landlords, sellers, or authorised representatives when required to respond to your enquiry.

• Service providers that support our website, communications, or business operations.

• Professional advisers and relevant authorities where disclosure is required or permitted by law.

• Other parties involved in a property transaction, where necessary and lawful.

We aim to limit disclosures to information relevant to the purpose and to take appropriate steps to protect it.

6. WhatsApp and Third-Party Services

Our website may provide links or forms that allow you to contact us through WhatsApp or other third-party services.

If you use WhatsApp to submit an enquiry, the information you send will be processed through WhatsApp and its applicable systems, as well as received by the intended business account. The third-party provider's privacy policy and terms also apply to your use of its service.

We do not control the independent privacy practices of third-party platforms. Please review their policies before sharing information through them.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. You should avoid sending passwords, payment credentials, or other sensitive information through ordinary website enquiries or messaging channels.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, maintaining relevant business records, completing transactions, resolving disputes, and meeting applicable legal obligations.

The appropriate retention period depends on the nature of the information and the reason it is held. When information is no longer required, we will take appropriate steps to delete it, anonymise it, or otherwise handle it in accordance with applicable law.

9. Cookies and Website Technologies

Our website platform or enabled third-party tools may use cookies or similar technologies to support website functionality, remember preferences, or understand website usage.

The technologies actually used will depend on the website configuration. Where consent is required, applicable consent and preference mechanisms should be provided before the relevant technologies are used.

You may also be able to manage cookies through your browser settings. Disabling certain cookies may affect some website functions.

10. Your Privacy Rights

Subject to applicable law and the circumstances of processing, you may have the right to:

• Be informed about how your personal information is used.

• Request access to your personal information.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where applicable.

• Object to or request restriction of certain processing.

• Request data portability where applicable.

• Withdraw consent where processing relies on consent.

• Lodge a complaint with the relevant data-protection authority.

To exercise a relevant right, please contact us using the verified contact details provided on our website. We may need to verify your identity before responding.

11. Children's Privacy

Our website and real estate services are not specifically directed at children. We do not knowingly seek to collect children's personal information without an appropriate lawful basis and any safeguards required by law.

If you believe a child has provided personal information inappropriately, please contact us so that we can assess the matter and take suitable action.

12. Links to Other Websites

Our website may contain links to third-party websites or services. These websites operate independently and may have their own privacy policies and practices.

We encourage you to review the applicable policies before providing personal information to third parties.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website practices, or legal obligations.

Any revised version will be published on this page with an updated “Last Updated” date. We encourage visitors to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy or wish to make a request concerning your personal information, please contact:

Shining-starphil Properties Limited

Email: Shiningstarphilpltdcalabar@gmail.com

Phone/WhatsApp: +234 901 769 3823

Address: Murtala Muhammed Highway, Venetian Mall, Beside Fynefield Filling Station, Calabar, Cross River State, Calabar Nigeria

We will review and respond to requests in accordance with applicable law.